Shipping & Returns

Shipping & Returns


Mailorder is a thriving part of our business with many thousands of satisfied customers in the last 30 years. Order online or just call our dedicated sales line on 020 8930 9933 or e-mail us.

We use Interlink Express (DPD) for our next day UK deliveries and Royal Mail Packet Post for smaller items.  

Most Hi-Fi products are supplied Post Free although there are one or two brands with no “Click to Buy” function.  These brands only available in store but of course can be delivered to your home by our own staff.


All parcels sent overwater (including N.I., Channel Islands, IOW and IoMan) and the Highlands & Islands carry an additional surcharge of £7.00 per parcel – even on “Post Free” shipping!


Unlike our competitors, we have negotiated very good carriage rates to European destinations. We can quote very competitive carriage costs to most European countries – please email for a quote per parcel.


Most items carry our full 2 year guarantee (vision 1 year).  Should your purchase prove to be faulty please contact us so that we may arrange uplift on larger items. Items should be returned in their original packaging and heavier items should be double boxed. In all cases please contact us first. Many operational errors can be diagnosed over the telephone, so please do call first.